Return & Refund Policy
(An invoice will be sent to your email from Vsita Outpay upon order confirmation.)
At Vista Outpay, we strive to provide exceptional service. Our refund policy ensures fairness and transparency.
1️⃣ Eligibility for Refunds
- Full refund if cancellation is requested at least 14 days before the tour start date.
- Partial refund (50%) if cancellation is requested 7–13 days before the tour.
- No refund if cancellation is requested less than 7 days before the tour, or in case of no-show.
2️⃣ Non-Refundable Scenarios
- Fees paid for visas, permits, or third-party costs that are non-recoverable.
- Tours canceled due to force majeure (natural disasters, war, pandemic restrictions).
3️⃣ Refund Process
- Refunds will be processed within 10-15 business days via your original payment method.
- You must submit your cancellation/refund request in writing to [email protected]
4️⃣ Changes by Vista Outpay
If we cancel a tour (e.g., due to safety concerns), you will be offered an alternative or full refund.
⚠ Note: All policies are subject to change. Please review them regularly. By booking with Vista Outpay, you agree to these policies.